Because we at Rakab Air Conditioning and Ventilation Company are keen on a unique and satisfying experience in all its details, from ordering to receiving, we have been keen to provide a flexible and suitable exchange and return policy for everyone.
That's why we have provided this policy for you:
o If the products you receive do not conform to the specifications mentioned in the store
o Contact customer service through one of the contact options on the contact page.
o Make sure that the products are unused and are returned in their original packaging in the condition you received them.
o We will arrange to collect the products from you at the same delivery address.
o If your order was made using a credit card or bank transfer, the full amount will be refunded to the card or account used.
o If your order is cash on delivery, you will receive a credit that can be redeemed in the store for the value of the returned products.
General Provisions:
o This service is only available in the Kingdom of Saudi Arabia.
o The refund to your credit card or bank account takes 7 to 14 business days to appear on your bank statement.
o Used or damaged products will not be accepted as a return.
o This service does not include misuse.
o If your order is returned to us by the shipping company because you did not receive it for more than five days, we will deduct the shipping costs and return the remaining amount to your card or account that was used within 14 business days from the date of its return to us.
o In case you want to return a product that is intact and free of defects: The customer will be responsible for sending it to the store address. After ensuring that it has not been used and is in its original packaging, the amount will be refunded.
